Thank you for shopping at aokispace. We work hard to process and deliver your orders as quickly and securely as possible. Please review our shipping practices below.
1. Order Processing Time
- In-Stock Items: Most standard, in-stock orders are processed and prepared for shipment within 1–3 business days.
- Custom & Personalized Items: Because these items are crafted specifically for you, please allow 5–10 business days for production before they are dispatched.
2. Shipping Destinations & Global Fulfillment
We proudly ship to the United States and selected international destinations. To provide you with the fastest delivery, your order may be fulfilled and dispatched from our primary warehouses or strategic fulfillment hubs in the United States, China, or Germany, depending on stock availability and your delivery address.
3. Shipping Rates
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United States:
- FREE Standard Shipping on all orders of $50 USD or more.
- For orders under $50 USD, live carrier shipping rates are dynamically calculated at checkout.
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International Orders:
- Shipping fees are calculated at checkout and are based on the destination country, total package weight, and your selected shipping speed.
4. Estimated Delivery Times
Once your order leaves our facility, the average international transit window is approximately 7–14 business days.
📌 Please Note: Delivery timelines are estimates provided by carriers and are not guaranteed. Actual arrival dates may vary due to destination distance, postal carrier capacity, local customs clearance, severe weather, or regional holidays.
5. Order Tracking
The moment your package is handed over to the courier, we will automatically send a Shipping Confirmation Email to your inbox containing a live tracking link and number (where applicable) so you can follow your journey in real-time.
6. Customs, Duties, and Import Taxes
For international shipments, your package may be subject to import duties, local taxes, or customs fees levied by the destination country's government. These regulatory charges are the sole responsibility of the customer. Unless expressly prepaid and specified during checkout, they are not included in our item prices or standard shipping fees.
7. Delivery Address Corrections
If you spot an error in your delivery address, please contact our support team immediately. While we will do our absolute best to intercept the order, we cannot modify the shipping address once a package has been dispatched from our facility.
8. Lost, Delayed, or Damaged Packages
If your tracking status shows your package is lost, or if it arrives damaged or contains the wrong item, please notify us within 7 days of delivery (or expected delivery).
- Email Us: Contact info@aokispace.com with your order number.
- Provide Evidence: Attach clear photos or videos of the damaged product and its original shipping packaging so our claims team can quickly review the issue and provide an appropriate resolution (such as a replacement or refund).
Customer Support
For any questions regarding your package status, transit routes, or delivery issues, please feel free to reach out to us at:
- Email: info@aokispace.com