At aokispace, your satisfaction is our top priority. Please review our return guidelines carefully before finalizing your purchase.
1. Return Window
You have 30 days from the date of delivery to request a return. To initiate the process, please email us at info@aokispace.com with your order number and the reason for your return.
⚠️ Important: Please do not mail any items back to us until you have received explicit return instructions from our support team.
2. Eligibility Criteria
To qualify for a return and refund, your item must meet the following conditions:
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It must be unused, unwashed, and in its original condition
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- It must be returned in its original packaging (where applicable).
- You must provide a valid proof of purchase (such as your confirmation email).
3. Shipping Costs & Flexible Resolutions
- Change-of-Mind Returns: If you are returning an item simply because you changed your mind or ordered the wrong variant, you will be responsible for all return shipping fees, as well as any applicable customs duties or taxes.
- International Logistics: Because aokispace operates globally and utilizes multiple fulfillment centers, shipping items back internationally is not always practical. After reviewing your request, we will offer the most sensible solution for your situation. This may include a physical return, a product replacement, a partial refund, or store credit.
4. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please notify us within 7 days of delivery at info@aokispace.com.
- Please include your order number and attach clear photos or videos showing the product issue and its packaging.
- Once verified, we will arrange a replacement or refund at no extra cost to you. You will not be charged for return shipping if the issue was caused by our error.
5. Non-Returnable Items
- Custom & Personalized Products: Any items made-to-order, customized, or personalized cannot be returned or exchanged unless they arrive defective or incorrect.
- Gift Cards: All digital and physical gift cards are strictly non-refundable.
6. Refund Processing
Once your returned item is received and inspected (or after we confirm that a physical return is unnecessary), we will email you regarding the status of your refund.
- Approved refunds will be automatically credited back to your original payment method.
- Please note that banks and credit card companies may take additional processing time to post the transaction to your account.
7. Notice for European Union Customers
If your order is shipped to a country within the European Union, you have a statutory right to cancel your order within 14 days of receipt under EU consumer laws. For non-defective returns, you will still be responsible for the return shipping costs unless local laws state otherwise. This policy does not override or limit any mandatory consumer rights available in your jurisdiction.
Get in Touch
For any questions regarding our return process, feel free to reach out to us at info@aokispace.com.